This may be the most important link you'll ever find in your quest for PC sanity!
Click on the HELP ME JIM! link below, state your problem, ask me a question, and I guarantee you will get a prompt, courteous reply - one that makes sense, considers the way you use your PC and how it can be used better.
The email you send MUST contain HELP ME JIM: as the first text in the subject line (the link inserts this automatically), and you can add specifics after that. The email may be filtered through the Spam Arrest mail filtering service, which will reply to you with a link to validate that a real person is sending the message. After that you're free and clear to send me e-mail at-will.
BTW - you may notice the PayPal Donate button to the left. Most shops charge $50-100 'diagnostic' fees just to look at your PC, and 3-4 times that to fix it, often deleting your data and programs making you have to "do over" to get back to where you can do your work. While I do make paid "house calls" in the San Francisco Bay Area for individuals and small businesses to provide for this site, many people are outside of the local area and feel I've helped them more than enough to pay "whatever it costs" to resolve their problems. If you are one of those people, tossing a buck or two or twenty my way will help ensure this site and my services remain available. Thank You!